How to Order
When you see something you like, click the trolley icon to add the item to
your basket. In your order page, click ‘Update’ to see a new total cost. When
you are satisfied with your order, proceed to the checkout by clicking
‘Checkout’. Follow the checkout process, and when you have finished we'll give
you a receipt number. We'll also email a receipt to you.
Payment MethodWe have made payment easy and convenient. We have
provided you several different methods to pay for your order:
Payment by Credit Card:Use your credit card online. By far the most
convenient method of payment, we will accept your American Express, Visa and
MasterCard payments through our secure payment system. Please refer to the
section headed ‘Security’ for more details.

Direct Deposit:If you choose to pay by transferring the amount directly
into our bank account, we will email you with our account details.
Phone or Fax:If you would prefer to complete your purchase offline, we
are more than ready to help you.
Just call us on +613 9872 3606 (9am – 7pm Australian Eastern Standard Time
only please!), or fax us on +613 9872 1049 at any time.
All prices are in US Dollars. If you are an Australian
customer, the cost of the order will be converted to Australian Dollars at the
exchange rate of the day, and GST will be added to your order.
Currency ConversionFor currency conversion please check on: http://www.xe.com/ucc/
Delivery MethodIf an item(s) is available, it will be shipped within 2
days of receiving your payment. If for some reason the item is not available,
you will be notified by email.
We take the greatest care packing our minerals. If a specimen is for sale on
this website, we believe we can pack it and safely ship it to you.
If you have any special instructions regarding shipping, please let us know
and we will do our best to accommodate you.
International OrdersWe deliver to all countries. You can choose to have
your parcel delivered by regular airmail or surface mail (if available). You can
also request any other preferred shipping method.
Australian OrdersWe ship via Australia Post to most parts of Australia
and use road transport for heavy parcels. You can also request any other
preferred shipping method.
Shipping ChargesAll shipping charges and insurance (if required) will
be added to your order at cost.
Please be aware that your local customs office MAY apply additional charges /
duties to your goods on arrival into your country. These charges are the
responsibility of the purchaser.
SecurityWe take the security of our customers' personal details very
seriously. Proven technology and physical security measures are used to ensure
the highest level of protection. Any information that you send to us is encoded
with Secure Sockets Layer (SSL) encryption technology, ensuring that prying eyes
can’t decode your personal data when it travels from your computer to ours. You
can tell your browser is in secure mode in the checkout by looking for the
padlock icon in the bottom corner of your browser window.
Insurance is optional and at the expense
of the purchaser. If required it will be added to your order at cost. CK
Minerals assumes no responsibility for uninsured orders which are damaged or
lost in transit.
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